Make a complaint
At Dean Cross Surgery, we value patient feedback to help us review and improve the services we offer. There are different ways you can send us feedback. Find more information about giving feedback or making a complaint below.
How to give patient feedback
You can give patient feedback by completing our online form.
You can also give feedback by contacting the surgery directly or by completing one of our comment cards at the surgery.
How to make a complaint about an NHS service
If you’re unhappy with an NHS service, then it’s worthwhile talking about your concerns with us early on, as we may be able to sort it quickly.
If you would prefer to speak to someone else outside of our surgery, then you can contact the Patient Advice and Liaison Service (PALS). This is a free, confidential and independent service that you can use to talk to someone who understands the complaints process and can offer some guidance and support.
PALS help to solve problems in the NHS health & related social care services.
Opening hours: Mon - Fri 9am -5pm.
Tel: 0300 123 1672 or 01392 267665
Text: 07789 741099 for a call back
Email: pals.devon@nhs.net or complaints.devon@nhs.net
Write to:
Patient Advice & Complaints Team
FREEPOST EX 184
County Hall
Topsham Road
Exeter
EX2 4QL
Complaining about NHS services
You can find more information about making a complaint about NHS services on the NHS website.