When we are full
There are times when we reach capacity and have to close our Anima triage system in order to ensure we are working within the BMA safe working guidance.
At these times we may signpost you to another service - please read on for more information about other services.
If your medical issue is regarding your child under 2 years, please contact our Reception Team on 01752 404743
All conditions - NHS 111
Call 111
Online NHS111
BSL NHS111 - British Sign Language Service
For out of hours and/or when practice reaches capacity
999 for medical emergencies.
Adult social care
Plymouth
Plymouth Online Directory - Adult Social Care
Improving Lives Plymouth - Caring for Carers
West
Social care in Devon - Adult Social Care - Devon County Council
Adult Social Care Support, Day Services,
Care homes, Nursing homes, Respite
Care
Asthma
Asthma & Lung UK
Call 0300 222 5800 Mon-Fri 0915-1700
Email: helpline@asthmaandlung.org.uk
WhatsApp 07378 606 728
Advice, support and guidance on how to manage your condition
Information about specific conditions
Options about medication and treatments
What diet or exercise might be appropriate
Helping people to understand and accept their diagnosis
Learning how to manage flare–ups
How to arrange oxygen for holidays abroad
Advice on government financial help
available through welfare benefits, grants, funding as well as fuel poverty
Bites/Stings
Contact your Community Pharmacy.
We can complete a Community Pharmacist Consultation Service (CPCS) referral for you, or you can refer yourself directly.
Insect/Bee/Wasp – Minor swelling,
minor redness NOT drowsy, severe
swelling, cramps, increased/fast heart rate or fever
Cancer Support
Macmillan - telephone 0808 808 0000 between 8am and 10pm
Email & Chat online
Macmillan Cancer Support
offers free, confidential support to
people living with cancer and their loved ones
Carers
or
Includes contact details for Carers Emergency Response Service
Patients needing support with caring for someone else
Financial & Legal Support
Health & Wellbeing
Emergency Support & Safeguarding
Colds
Contact your Community Pharmacy.
We can complete a Community Pharmacist Consultation Service (CPCS) referral for you, or you can refer yourself directly.
Cold sores, cough, flu-like symptoms,
sore throat. NOT Lasted 3+ weeks,
shortness of breath, unable to swallow or chest pain.
Congestion
Contact your Community Pharmacy.
We can complete a Community Pharmacist Consultation Service (CPCS) referral for you, or you can refer yourself directly.
Blocked/runny nose, hay fever,
excessive mucus, needing to clear throat.
Continence
Livewell Southwest
01752 434759
Livewell.continence@nhs.net
Mon-Fri 08.30-16.30pm
Livewell Southwest Continence Service
Livewell Southwest’s Continence service aims to provide a local, accessible service to reduce the incidence of bladder and bowel dysfunction by the provision of comprehensive and effective assessment, treatment, advice
and review.
A conservative treatment programme is offered for patients with continence problems who are keen to seek ways of improving the management of their difficulties. The assessment includes bladder scanning, general advice on fluids/diet/smoking/lifestyle changes,
pelvic floor, etc.
Dental Pain
Plymouth Dental Access Centre
Seven Trees, Baring Street, Plymouth, PL4 8NF
Tel: 0333 0063 300 or
Tel: 01752 434664
Diabetes
Diabetes UK Helpine
Tel: 0345 123 2399 Monday to Friday 9am to 6pm
Email: helpine@diabetes.org.uk
Get specialist information and advice on all aspects of living with diabetes.
Domestic/Sexual Violence
If you are in immediate danger call 999
Provides 1-to-1 victim support for adults and children in Devon with experience of domestic abuse.
Tel: 0345 155 1074
24 hour Rape and Sexual Abuse Support Line.
Tel: 0808 500 2222
Domestic Abuse
If you are in immediate danger call 999
Plymouth Domestic Abuse Service (PDAS)
Providing practical, non-judgemental support, advice and protection for all victims of domestic abuse.
Tel: 0800 458 2558
National Domestic Abuse Helpline
Tel: 0808 2000 247
National charity working to end domestic abuse against women and children. Click on the link above to access their website for contact information.
The helpline for male victims of domestic abuse.
Tel: 0808 8010 327
Ears
Contact your Community Pharmacy.
We can complete a Community Pharmacist Consultation Service (CPCS) referral for you, or you can refer yourself directly.
Earache, blocked ear, ear wax, hearing problems. NOT Discharge, severe pain, deafness, vertigo, something lodged in ear.
Eye Care
Minor Eye Care Services (MECS)
Click on the link for details of what can be seen and treated under MECS and for a full list of participating Opticians.
Locally, Specsavers offer this service - Tel: 01752 402241 (The Broadway, Plymstock)
Eye
Contact your Community Pharmacy.
We can complete a Community Pharmacist Consultation Service (CPCS) referral for you, or you can refer yourself directly.
Conjunctivitis, dry, sore, red, tired, watery or irritated eyes, problems with eyelids. NOT Severe pain, pain in one eye only, reduced vision or light sensitivity.
Gastric/Bowel
Contact your Community Pharmacy.
We can complete a Community Pharmacist Consultation Service (CPCS) referral for you, or you can refer yourself directly.
Constipation, diarrhoea, infant colic, hearburn, indigestion, haemorrhoids, rectal pain, nausea or threadworms. NOT severe or ongoing for 6+ weeks, patients over 55 years, blood or unexplained weight loss.
Gynae/Thrush
Contact your Community Pharmacy.
We can complete a Community Pharmacist Consultation Service (CPCS) referral for you, or you can refer yourself directly.
Cystitis, vaginal dishcharge, itch or soreness. NOT Diabetic, pregnant, under 16, over 60, unexplained blood loss, pharmacy treatment not worked or had thrush more than twice in last 6 months.
Health Visitors
Livewell Southwest
Livewell Southwest - Health Visiting
Tel: 01752 434008
Email: livewell.phnadminhub@nhs.net
Livewell Southwest - School Nursing
Tel: 01752 434008
Health Check
One You Plymouth
Tel: 01752 437177
If you are aged between 40 and 75 years and haven't had a Health Check in the past 5 years, One You Plymouth offer you the opportunity to book for a free 40 minute NHS Health Check.
Health and Wellbeing General
Book an appointment to see a Health and Wellbeing Coach.
An initial referral is required from one of our team.
Heart and Circulation
British Heart Foundation
Experienced cardiac nurses can help with lots of queries and concerns - check out their website for full information and contact details.
Joint Pain
First Contact Physio
We have telephone triage appointments available at the surgery and across our PCN.
Maternity
University Hospitals Plymouth
Tel: 01752 430200
The Maternity Line is for all calls related to pregnancy from your dating scan and after 12 weeks gestation, labour and newborn babies.
Before your dating scan and 12 weeks gestation the GP or 111 should be contacted.
If it is an emergency, 999 should be called.